Front Desk/Unlicensed Dental Assistant
Full-time
Full Time
Hourly
$20 - 24/hour
NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position is primarily responsible for assisting in the dental department in implementation and delivery of care. This position is also responsible for providing individualized patient care to promote the restoration of oral health and achievement of patient's oral health goals by performing the following duties.
DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Coordinates with Dental Manager and dental faculty to ensure patient flow is appropriate for optimal clinic efficiency.
Oversees and manages inventory and supplies, places orders.
Covers the dental front desk, answers phone calls, registers, and rooms patients at the direction of the Dental Clinic Manger.
Assists patients in resolving minor difficulties, answers questions, and gives directions as authorized by the dentist or dental hygienist.
Prepares the operatory for patient treatment per dental department protocols and the dentist, or hygienist’s direction.
Maintains dental department equipment in accordance with the manufacturer’s directions and dental department policy and protocol.
Maintains dental departments areas in compliance with dental department directives and protocols as well as clinic policies and procedures relative to infection control, exposure control and safety issues.
Maintains adequate operatory supplies and compiles a list of individual item shortages for inventory control and ordering purposes.
Monitors patient flow and assists the Dental Clinic Manager, dentist, or hygienist in assuring all patient records and documents are properly and accurately completed and filed.
Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care within the dental department.
Assists with various clinical and administrative functions, as appropriate and as time permits.
Ensures the sterility of all reusable dental instruments and equipment in accordance with dental department directive and protocol.
Ensures the proper disposal of all contaminated or potentially contaminated materials in accordance with the dental department directive, clinic policy as well as state and federal regulations.
Performs all functions in full compliance with the clinic and the dental department exposure control plan including but not limited to; the use of personal protective equipment and universal precautions.
Participates in appropriate health promotion/disease prevention activities, both on-site and off- site, as required.
Performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
Responsible for personal compliance in full with all applicable federal, state, local and clinic rules, regulations, protocols and procedures including but not limited to; the participation of the dental assistant in the provision of clinical dental care.
Participates in office meetings and morning huddles.
Performs other related duties as assigned by management.
Core duties and responsibilities include the following. Other duties may be assigned.
Performs all functions in a professional manner to register incoming patients; including scheduled appointments, same day appointments and walk-ins. Requests co-pays when appropriate; maintains cash receipts.
Scheduling appointments by phone as well as in-person, and handling general inquiries and transferring calls to the appropriate staff. Maintains current demographic and billing information in the computer records.
Manages the flow of the lobby, including directing incoming deliveries, checking patients in, placing appointment reminder calls, managing waiting list and filling failed appointments (e.g., walk-ins, crisis appointments).
Monitors the waiting room for patient flow and safety; notifies appropriate staff if any hazards, spills, or other concerns are present; understands emergency procedures.
Prepares charge tickets, verifies insurance 2 day prior to visit on all patients and at each same day visit.
Participates in Performance Improvement activities as requested.
Scans and indexes patient registration, insurance and consent documents into document management system.
Maintains the medical/dental records in the including accurately filing documents, managing requests and releasing information, accurately routing and uploading faxes and records into the Electronic Medical Record (EMR) and Electronic Dental Record (EDR) systems.
Manages the general flow in the registration area, including maintaining and requesting necessary supplies.
Cross-trains with all NACC program front desks in order to offer relief coverage as needed, including participation in a Saturday rotation.
Performs other duties as assigned by Manager.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
Education and/or experience: High School Diploma or GED. Passion for oral and community health; at least 1 year of job experience in a support, clinic or customer service role or an equivalent combination of education and experience.
Education and/or experience: High school diploma or general education degree (GED) and one to three months related experience and/or training; or equivalent combination of education and experience.
Certificates, licenses and registrations required: Proof of current COVID-19 vaccination.
Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook) and Medical/Dental Health Information Software.
Dental Clinic Front Desk - Patient Care Representative
Full-time
Full Time
$19.00/hourly
JOB TITLE: Dental Clinic Front Desk - Patient Care Representative
REPORTS TO: Dental Clinic Manager (and works closely with Front Office Lead)
STATUS: Non-Exempt (hourly)
LOCATION: Dental Clinic
Job description
SCHS is a 90-100 employee, full-service, non-profit healthcare clinic serving the needs of the South Minneapolis community. Come make a difference in the lives of people every day while helping us achieve our mission: To improve the health of our patients and communities by delivering exceptional care, removing barriers, and promoting healthy lifestyles. Proof of full vaccination against Covid-19 is required.
ROLE: This position exists to ensure efficient patient flow and excellent customer service. Provide dental and vision patients with information regarding appointments and services and ensure prompt collection of fees at the time of service.
JOB DUTIES:
•Answer the telephone during clinic hours, provide information, and/or take messages as appropriate.
•Schedule and confirm appointments; assure patient flow is moving at the required pace. Able to identify patient needs to ensure appropriate scheduling of appointments.
•Schedule clinic visits by the procedure according to the established schedule for each provider. Accurately register each patient in the EMR for the clinic visit, using a thorough interview technique. Assure all patient demographic and insurance information is current and complete for billing. Obtain patient consent for treatment. Ensure all compliance requirements are met. Assist patient with EMR when applicable. Obtain patient signature on any ABN’s by SCHS’s prior authorization dept.
•Maintain full understanding and follow SCHS and applicable HIPAA regulations. Maintain constant awareness of patient confidentiality in all scenarios. Uphold and conform to all regulations without exception.
•Complete assigned daily duties in a timely manner.
•At least 24 hours prior to patient appointment, ensure the pre-visit process is followed.
•Greet patients and update registration information at the time of visit; assist new patients when necessary in completing registration forms.
•Perform cash collections at the time of service, consistent with financial counseling procedures, SCHS’s credit and collection policy, and any other financial directives. Utilize software for payment and receipt. Handle money competently and securely.
•Assist patients with billing questions to the best of your knowledge and direct any additional questions to the billing department.
•Assign established charges to provider activities; total account balances and collect payments for services rendered at time of visit. (applicable at dental clinic)
•Verify insurance information prior to the visit and upon registration/check-in; identify opportunities when a patient may benefit from meeting with enabling services (Patient Advocate); dental clinic PCR’s must also assure charge sheet information is complete before turning over to the billing clerk.
•Serve and participate as requested in staff meetings, continuous quality improvement, and other process development opportunities within the organization.
•Ensure that the front office area is kept clean and orderly.
•Assist with any interpreting, if needed.
•Assist with other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
•Confidence, professional judgment, and grace under pressure.
•Works well both independently and as part of a team.
•Exceptional customer service and communication skills.
•Flexibility--nimble in response to an evolving workload.
•Ability to exhibit good rapport with clients of varying ethnic backgrounds and socio-economic status.
•Ability to work in a fast-paced environment and manage multiple tasks without feeling overwhelmed.
•Excellent time management and organizational skills.
•Attention to detail.
•Commitment to the SCHS mission and staff values.
MINIMUM QUALIFICATIONS:
•Training as a receptionist and experience in scheduling clinical appointments.
•Epic software experience preferred.
•High school or equivalent (Required)
•Good computer skills.
•Bilingual is a plus.
Job Type: Full-time
Great Employee Benefits:
•Healthcare (medical, dental, vision)
•Maternity and Parental Leave
•Company-paid Short-Term Disability -up to 8 weeks
•401(k) savings plan
•Life Insurance at no cost to our employees
•Generous PTO
Schedule:
•Monday to Friday
TO APPLY:
Send resume to zoe.villegas@southsidechs.org