Dental Clinic Manager
Full-time
Full Time
$75,000 - 89,000
Job Summary:
We are seeking an experienced Dental Clinic Manager/Administrator to lead our dental clinic operations. The ideal candidate will be responsible for managing our dental staff, optimizing patient flow and registration processes, and ensuring that our dental services are accessible and integrated with our medical, behavioral and chemical health programs. This role requires a commitment to fostering a cohesive team environment and supporting the integration of dental care with other health services to improve patient outcomes.
Key Responsibilities:
Manage daily operations of the dental clinic, including staff scheduling, patient flow, and registration processes.
Oversee the recruitment, training, and development of dental clinic staff to ensure a high level of competence and professionalism.
Implement strategies to maximize patient access to dental services, improving efficiency and reducing wait times.
Ensure the dental team works cohesively within the larger community health center environment, promoting interdisciplinary collaboration and integration of services.
Develop and maintain policies and procedures for dental clinic operations in compliance with regulatory standards and best practices.
Monitor clinic performance, including patient satisfaction, operational efficiency, and financial metrics, and implement improvements as needed.
Work with other departments within the health center to support the integration of dental care with medical, behavioral and chemical health services.
Participate in community outreach and education initiatives to promote dental health awareness and the services offered by the clinic.
Manage inventory and procurement of dental supplies and equipment, ensuring availability and cost-effectiveness.
Address patient concerns and feedback, ensuring a positive patient experience and high-quality care.
Qualifications:
Bachelor’s degree in healthcare administration; experienced Licensed Dental Assistant, or commensurate combination of education and experience.
Minimum of 5 years of experience in healthcare administration or clinic management, with a preference for experience in dental clinic management.
Strong leadership and team management skills, with the ability to motivate and guide staff towards achieving clinic goals.
Excellent organizational and problem-solving abilities, with a focus on improving clinic operations and patient care.
Knowledge of healthcare regulations, dental clinic operations, and best practices in patient service delivery.
Proficient in the use of electronic health records (EHR) systems and healthcare management software.
Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and the broader healthcare community.
Commitment to the mission and values of Naïve ], with a passion for community health and integrated care.
Clinical Manager
Full-time
Full Time
$105,000 - 120,000
SUMMARY:
The Clinical Manager will provide clinical supervision and training, coordinate daily schedules, and manage the flow of all clinical teams, including the nursing and medical assistant teams in Medical, MAT (Medication Assisted Treatment), and Outreach.
DUTIES AND RESPONSIBILITIES:
Essential functions with all nursing teams include, but are not limited to:
Nursing Program Leadership:
Empower providers and support staff to improve care delivery and outcomes. Promote shared responsibility for patient care processes among team members.
Translate organizational goals into actionable steps for the nurse team to execute as well as work to define clear departmental goals for the nursing staff.
Develops a strategic plan for the medical assistant program at NACC to optimize patient flow and outcomes, ensuring that all team members are conducting work at the highest licensure level.
Serves on the management team and shares responsibility for fiscal, medical, and administrative stewardship of the organization, including compliance, risk management, and quality improvement programs. Participates in departmental planning efforts.
Program Development:
Develop, implement, and oversee all aspects of each clinical program including policies/procedures, staffing, and program optimization.
Collaborate with other teams to integrate medical, behavioral, chemical health, and social support services.
Serve as the main point of contact between each program and external stakeholders, including partner and referral organizations.
Develop policies and procedures to support improvement in patient and organizational outcomes.
In partnership with the Medical Leadership Team, establish clinical standards that will aim to promote implementation of evidence-based practice and patient- centered care.
Clinical Oversight:
Develops a strategic plan for the nursing and medical assistant programs at NACC to optimize patient flow and outcomes, ensuring that all team members are conducting work at the highest licensure level.
Oversee medical assistant tasks, ensuring adequate staffing to facilitate:
Rooming of patients
Collaboration with lab management
Documentation management in the EMR
Equipment and supply management
Oversee nursing tasks, assisting with improving efficiency and flow to each area. Supports nursing tasks as needed: Patient phone calls and patient triage; Management of the EMR nursing desktop; Prescription refills and durable medical equipment; Tracking, coordination, and case managing chronic conditions; Manages prescription refills and durable medical equipment using standing orders and provider direction.
Develop each nursing program to have necessary checks and balances so that patient progress and outcomes are optimized, including Medical, MAT, and Infectious Disease/Outreach.
Responds to medical emergencies and incidents involving patients.
Serves as the Infection Control Officer for the organization, ensuring policies and workflow support optimal infection control practices in accordance with the Centers for Disease Control guidelines.
Medication Storage and Accountability:
Maintains stock of commonly prescribed antiretroviral therapy samples and medication resources in clinic through partnerships with pharmaceutical representatives.
Responsible for maintenance of sample medications and the medication disposal program.
Implement controls and procedures related to medication access, safety, and security, promptly addressing any discrepancies or concerns.
Oversee the secure storage, handling, and dispensation of buprenorphine to ensure compliance with regulatory requirements and to prevent diversion or misuse. Ensure accurate records of buprenorphine inventory are maintained, including receipts, distributions, and disposals, conducting regular audit.
Implement controls and procedures related to medication access, safety, and security, promptly addressing any discrepancies or concerns.
Patient Care Coordination:
Responsible for oversight and compliance with the Health Care Home program.
Work with care coordinators to optimize patient access, engagement, and retention in each program.
Oversee the development and implementation of individualized care plans, ensuring a holistic and patient-centered approach.
Address any barriers to care and work collaboratively with patients and families to support successful treatment outcomes.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees within the nursing and medical assistant team within the Medical Clinic, MAT, and Outreach teams.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
Bachelor’s degree in Nursing (B.S.N.)
Public Health Nurse (PHN) designation from the Minnesota Board of Nursing
Minimum of 5 years of clinical nursing leadership experience, with a focus on working with underserved populations, chronic disease management, community outreach, and/or addiction/substance use disorders.
Proven experience in program development, management, and evaluation.
Experience working with chemically dependent adults and knowledge of harm reduction principles, preferred.
Basic competence in duties and tasks of supervised employees.
Excellent verbal and written communication skills.
Commitment to excellence and high standards.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Acute attention to detail.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgement with the ability to make timely and sound decisions
Demonstrated ability to plan and organize projects.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Nurse Outreach Program Manager
Full-time
Full Time
$80,000-92,000
SUMMARY:
The Nurse Outreach Program Manager will provide direct nursing care and oversight of nursing outreach functions in the community, as well as coordinate a team of nurses and harm reduction staff in the development and implementation of mobile healthcare services at a Federally Qualified Health Center. NACC’s nursing outreach program will provide preventive health and acute care services within a mobile unit, as well as within Southside Harm Reduction Services’ drop-in center, and in other outreach settings, focusing on serving people experiencing barriers to healthcare including homelessness and substance use.
DUTIES AND RESPONSIBILITIES:
Professional Nursing Care and Outreach-Based Care Coordination
Provide professional nursing care (including triage, assessment, intervention, evaluation) in varying community settings, prioritizing trauma-informed care principles and patient-led care plans.
Deliver skilled interventions including, but not limited to, wound care and assessment, foot care, medication and vaccine administration, phlebotomy, education, standing orders, and vital signs.
Conduct nurse-led visits through the utilization of standing orders.
Coordinate and assist in provider visits via telehealth, in the community, or at the clinic site.
Provide health services stationed part-time at Southside Harm Reduction Services’ harm reduction drop-in center. Work closely with Southside’s staff to coordinate care for Southside clients, and serve as a health-services resource to staff and volunteers of the drop-in space.
Utilize harm reduction strategies to address health concerns disproportionately affecting unhoused populations including HIV, hepatitis C, STIs, wounds, foot health, asthma, diabetes, substance use disorder, overdose risk, and behavioral health concerns. Provide harm reduction services including naloxone, syringe and safer use supplies and education.
Perform assessments of patient’s unmet medical, behavioral, and social care needs and support the care team in meeting these needs. Help patients navigate community resources and specialty care, as well as linkages to primary care when needed. Work to reduce barriers through follow-up, transportation support, appointment reminders, and other strategies. Provide advocacy on behalf of patients seeking outside care.
Work collaboratively with clinic staff to identify high-risk or out-of-care individuals. Offer mobile care coordination services and linkages to care as appropriate.
Complete accurate, timely documentation of patient encounters in the electronic medical record according to clinic protocol.
Read and interpret patient charts and lab results. Review new labs and identify need for provider follow up. Communicate with provider as needed.
Assist patients in care transitions, such as entering or discharging from treatment, hospitalizations, respite programs, and shelters. Work with external service providers to ensure continuity of care.
Facilitate rapid access to HIV and hepatitis C care, PrEP, PEP, and buprenorphine for substance use disorder.
Support care plan and medication adherence through medication set up, delivery, and routine lab draws.
Program Management
In collaboration with Medical Leadership, lead a small group of staff in a transition from in-clinic to outreach-based health services.
In collaboration with Medical Leadership, develop policies and procedures to support mobile health services utilizing evidence-based practices and patient-centered care models.
In partnership with medical Leadership and Southside Harm Reduction Services, develop and implement health services for people who use drugs delivered out of a new community drop-in space.
Work in partnership with Medical Leadership and Quality Team to monitor QA, QI, and performance reports. Coach and mentor staff to address continuous quality improvement in clinical care, customer service, and outreach.
Supervise and lead the day-to-day work of clinical outreach staff.
Develop relationships with community organizations and individuals to ensure collaboration and partnership to advance program goals.
Communicate frequently and directly with team members on patient needs and direction of daily work and larger issues affecting the health status of homeless individuals.
Utilize staff teams within NACC to refer clients appropriately, including but not limited to the patient advocate, population health, MAT services, infectious disease treatment, and other teams.
Initiate and lead targeted ‘in-reach’ and outreach to engage, educate, refer, and connect out-of-care patients to integrated health care services.
Oversee the management of medication stock and clinic supplies; maintain an inventory system, including par levels for all medications and supplies; complete monthly medication inventory to ensure compliance with 340b audits; inventory expired medications and dispose appropriately. Document data, plans, clinical actions, client progress, response to care and other relevant patient information in EHR.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees within the Outreach Nursing Program.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
Bachelor’s or master’s degree in nursing.
Public health nurse registration preferred.
Clinical experience in community health and outreach-based nursing.
Proven experience in program development, management, and evaluation.
Experience working with chemically dependent adults and knowledge of harm reduction principles
Basic competence in duties and tasks of supervising employees.
Excellent verbal and written communication skills.
Commitment to excellence and high standards.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Acute attention to detail.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgement with the ability to make timely and sound decisions
Demonstrated ability to plan and organize projects.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.