Community Health Worker - Spanish or Hmong Speaking

Full-time

Objective/Overview:

As part of its integrated care model, Community-University Health Care Center (CUHCC) has formed a Community Health Worker Team that helps individuals to achieve their health goals and supports population health at CUHCC and and in the community. CHWs are fully integrated members of patients’ care health teams. Using their cultural knowledge, language skills, life experiences and training, CHWs support patients with health education, skill-building and health care navigation through individual visits and group classes/meetings. CHW will also conduct outreach activities to promote health, assist with community-based care and/or serve as a bridge back to the clinic. CHW work occurs primarily during regular workday hours, but some evening and weekend hours may be available or required. CHW will conduct their work in the clinic, and patients’ homes, and community settings (e.g., schools, public housing, food shelves). There may be some flexibility for working remotely.

*Verbal fluency in Spanish or Hmong languages is required for this position.

Essential Functions:

Individual patient outreach and support 50%

Conduct phone outreach with patients to close care gaps such as missing immunizations, cancer screenings, etc.

Provide virtual, home and in-clinic health education and skill-building support including self-management of chronic illnesses and medication adherence.

Conduct PREPARE screenings and assist with social needs; refer to Care Coordinators for complex social needs.

Help patients and community members to access CUHCC’s services.

Enhance CUHCC’s care quality by aiding communication between provider and patient to clarify cultural practices.

Group-Based Support 10%

Facilitate group health education classes, support groups or skill-building classes.

Support shared medical visits for patients with Diabetes.

Community Outreach and Education 15%

Conduct outreach activities to provide health information and connect residents to health care

Support direct patient care in community settings.

Help with screening events and Covid vaccine events.

Administration 25%

Maintain accurate and organized program records.

Work cooperatively with partners and stakeholders.

Follow patient documentation and CHW tracking requirements.

Use the electronic health record to schedule appointments, document patients’ progress and make outreach calls.

Contribute to the creation of education and outreach materials in print, video and social media.

Job duties are subject to change consistent with the job class.

Qualifications

All required qualifications must be documented on application materials

Minimum Qualifications

BA/BS degree or a combination of related education and work to equal at least four years.

Minimum 1 year of experience working or volunteering to provide health education to individuals or Community Health Worker (CHW) certificate.

Minimum one year of community outreach experience.

Verbal fluency in Spanish or Hmong languages.

Experience working with immigrant, refugee, or underserved populations.

Work and interact respectfully with community members from diverse backgrounds.

Effective interpersonal communication skills.

Ability to work collaboratively with team and partners to plan and implement program activities.

Self-starter with ability to juggle multiple priorities and meet deadlines.

Ability to use computers and related software including word processing, spreadsheets, basic database management, presentation software, and internet-based tools.

Passion for assisting individuals to meet their health goals.

Additional requirements necessary to perform this job

Must have reliable transportation.

Must have a valid driver’s license.

Must be able to:

communicate with people both in and out of the office environment.

work at a desk for extended periods and travel to multiple locations within a day

lift up to twenty-five pounds

review detailed reports and information.

Preferred Qualifications:

Leading or teaching group health education

Using electronic health records

Providing case management or care coordination services

Making home- or community-based visits

Willingness to pursue CHW certification with financial support from CUHCC.

**A negative TB test is required for this position and Hepatitis B vaccine is required.

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC’s mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others’ styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Benefits

Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

Competitive wages, paid holidays, and generous time off

Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship

Low-cost medical, dental, and pharmacy plans

Healthcare and dependent care flexible spending accounts

University HSA contributions

Disability and employer-paid life insurance

Employee wellbeing program

Excellent retirement plans with employer contribution

Public Service Loan Forgiveness (PSLF) opportunity

Financial counseling services

Employee Assistance Program with eight sessions of counseling at no cost

Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.