Ryan White Non-Medical Case Manager


Website Native American Community Clinic

Job Summary: The Non-Medical Case Manager (NMCM) provides a range of culturally-sensitive client­ centered activities for individuals living with HIV and receiving Ryan White-funded services. These activities are focused on improving access to and retention in needed core services through coordination, guidance, and assistance in accessing medical, social, community, legal, financial, employment, vocational, and/or other needed services. The NMCM will work as part of an interdisciplinary team delivering HIV services with a commitment to accessible care for individuals experiencing homelessness and other barriers to care.

Duties and Responsibilities:

•Initial eligibility determination and assessment of service needs

•Development of an individualized care plan that reflects knowledge of the client’s cultural values and nonjudgmentally addresses possible barriers to care such as homelessness or injection drug use

•Timely and coordinated access to medically appropriate levels of health and support services and continuity of care

•Client-specific advocacy and/or review of utilization of services

•Utilizing a variety of methods to connect with clients including harm reduction-based community outreach

•Ongoing assessment of the client’s and other key family members’ needs and personal support systems

•Ongoing documentation in line with Ryan White requirements

Supervisory Responsibilities: This job has no supervisory responsibilities.


•Assosiate or Bachelor’s Degree

Direct experience working with American Indian/Alaska Native communities

•Ability to deliver services in a manner that reflects knowledge of Native American community values, beliefs, and history,.and to interact with patients in a manner that demonstrates respect and understanding of cultural norms

•Knowledge of harm reduction, and ability to deliver non-judgmental client-centered services

•Experience working with unsheltered individuals, awareness of possible barriers to care, and commitment to delivering accessible services

•Basic knowledge of HIV/AIDS including treatment, transmission, and available services

•Knowledge of HIPAA and ability to implement privacy and confidentiality practices

•Experience in a health care delivery system

•Sensitivity to confidential health information and HIV/AIDS related issues and controversies and ability to adhere to related policy, procedures and law.

•Excellent time management and organizational skills

•Ability to work independently

•Ability to adapt to any changes in federal and state grant requirements

•Proficiency in MS Office

•Outstanding communication skills, oral and written

•Ability to work efficiently and collaboratively in a diverse work environment

Preferred Qualifications:

•Experience working with people who inject drugs

•Some experience working with clients to access state and/or federally funded benefits or assistance programs (Medicare, Medicaid, etc)

•Ability to maintain a flexible work schedule, including occasional evening and weekend hours to meet the program participant needs and availability

•Personal vehicle and valid driver’s license to be used for work purposes–organization will reimburse for gas/mileage

Physical Demands and Work Environment:

  • Frequently required to utilize hand and finger dexterity

  • Frequently required to walk

  • Occasionally required to climb, balance, bend, stoop, kneel, or crawl

  • Frequently required to talk or hear

  • While performing the duties of this job, the noise level in the work environment is usually moderate

  • Frequently required to lift or move 10lbs and occasionally 25lbs

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus


  • MEDICAL (HSA w/employer con tributions; Traditional Buy-Up plan)

  • Dental (Delta)

  • 401K with company match

  • STD

  • LTD

  • Supplemental Life

  • Optional coverages: Critical Illness, Hospital Indemnity, Whole Life, Accident Insurances

Please submit resumes and cover letters to:  HR@NACC-HEALTHCARE.ORG

To apply for this job please visit nacc-healthcare.org.