Quality Improvement Coordinator

Website Open Cities Health Center

Open Cities Health Center is a nonprofit community health center that has been serving thousands of people since 1967. We are also a federally qualified health center (FQHC) which means we receive a federal grant to see low-income, uninsured and underinsured patients.

Our Mission

The mission of Open Cities Health Center is to provide culturally competent primary and preventive health care and related services to all people throughout the Twin Cities metropolitan area. The goal is to improve the health and well-being of high risk and vulnerable populations through the provision of affordable medical and dental care and related services.

Our Vision

Open Cities Health Center is recognized for assuring that every citizen of the Twin Cities metropolitan area has access to quality preventative, primary health care and related services, regardless of ability to pay. Open Cities Health Center, Inc. is recognized as the preferred healthcare provider for all citizens and tax payers in the Twin Cities metropolitan area, while empowering people to improve their quality of life and their life chances.

Ethical Principles and Practices Open Cities Health Center (OCHC) understands that employees play different but equally important roles. Everyone associated with OCHC must recognize the impact their role plays in our overall success. The success and future opportunities for individual employees is built around the overall success of the organization. Every OCHC employee, volunteer, student worker and contractor is to always project a professional image. Our practices remain consistent with OCHC ‘s mission and strategic plan. Because of this, staff, volunteers, and contractors strive to live by our values of:

Diversity / Inclusion

We meet each other’s cultural needs and embrace our cultural differences and create an environment honoring each other’s dignity and contributions.


We create a caring environment that encourages healing, growth, and well-being, and delivers accessible and responsive health care and human services.


We earn the enduring goodwill of our clients, our patients, and their families, and we are accountable and hold ourselves to high standards.

Commitment to Excellence

We support the rapid diffusion of new ideas and new technology and deliver an integrated holistic approach to health and human services.


We treat each other fairly and behave ethically.


The Clinical Quality Improvement (CQI) Coordinator works as a highly engaged team member to implement Quality Improvement and change management strategies for Open Cities Health Center.

The Quality Improvement Specialist conducts, coordinates and monitors quality activities and initiatives for all clinical specialties and operations. This includes analyzing data and recommending performance improvement initiatives and opportunities to improve quality and the patient experience. The CQI Coordinator assists management with ensuring compliance with regulatory requirements.

The work includes working with providers and the entire care team to improve clinical quality by providing technical assistance, directional guidance and continuous support.

This role embraces the Open Cities mission to provide culturally competent primary and preventive health care and related services to all people throughout the Twin Cities metropolitan area. The goal is to improve the health and well-being of high risk and vulnerable populations through the provision of affordable medical and dental care and related services.


  • Minimum of 3 years of experience in a clinic or hospital environment.
  • Quality Improvement experience preferred.
  • Computer literate, including Microsoft Office products and electronic health records.
  • A bachelor’s degree or higher in a health-related field is strongly preferred (those working toward a degree will be considered).
  • Knowledge of medical terminology required.
  • Strong communication skills, including verbal, written, and presentations.
  • Strong analytic and project management skills.
  • Able to effectively manage and prioritize competing projects, priorities, deadlines, and deliverables.
  • Able to work independently and be self-driven.


  • Develop performance measures, designs data collection instruments, and conduct quality, patient experience, compliance, and utilization reviews.
  • Assist in the development and monitoring of Quality Improvement plans.
  • Prepare, coordinate, and participate in Quality Committees and subcommittees as directed.
  • Stay abreast of current developments and trends in quality improvement both locally and nationally.
  • Participate actively in strategic planning.
  • Assist with the development of project-related reports, publications, and website development.
  • Attend meetings on behalf of the Chief Medical Officer and communicate with community partners such as Minnesota Association of Community Health Centers and Federal Urban Health Network.
  • Provide organizational support of delegated operational functions as needed.
  • Work closely with providers and care team members to support and coordinate patient care. This may include direct outreach to patients.
  • Retrieve medical record data from supplemental data sources from outside providers/EHRs when necessary.
  • Follow up on duties as assigned by the Chief Medical Officer or Director of Operations.

Open Cities Health Center requires all new hires and employees to report their COVID-19 vaccination status

Diversity creates a healthier atmosphere: Open Cities Health Center is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Open Cities Health Center is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

To apply for this job please visit workforcenow.adp.com.