Patient Receptionist (Bilingual Spanish/English)

Website Neighborhood HealthSource

ESSENTIAL FUNCTIONS:  

  • Greets patients and other visitors in polite, prompt and helpful manner  
  • Verifies and updates patient demographic and payment information at check in time 
  •  Collects patient payments  
  • Sorts incoming mail and faxes and distributes to appropriate destination  
  • Communicates effectively and professionally with clinical staff  
  • Responds to and/or forwards patient inquiries in a timely manner  
  • Facilitates patient referrals to off-site medical services  
  • Updates registration records at time of check in; scans registration paperwork into Practice Management System after information has been verified and updated/entered. Instructs and assists new patients in filling out registration forms, Sliding Fee Application, SAGE and/or MFPP paperwork.  
  • Opens and closes Cash Receipt batches for payments and turns in to Billing Supervisor daily  
  • Prints providers’ schedules and patient paperwork for the upcoming day.  
  • Maintains a clean and orderly lobby and entryway  
  • Assists the scheduling department:  
    • Answers incoming calls while screening and forwarding to appropriate staff 
    • Schedules, cancels, and reschedules patient appointments 
    • Advises patients of payment policies when scheduling appointments 

CORE REQUIREMENTS:  

  • Works collaboratively and respectfully with staff and others—individually and as part of a team— to achieve optimal efficiency, outcomes and morale  
  • Interacts in a culturally competent manner with individuals and groups from diverse backgrounds, including but not limited to: socio-economics, race and ethnicity, nationality and religion, both inclinic and in the community  
  • Maintains excellent and punctual attendance  Attends and actively participates in staff and departmental meetings  
  • Attends agency functions and meetings as relevant or required  
  • Works at any or all NHS clinics, as needed  
  • Uses computer daily including e-mail, word documents, spreadsheets, patient management system, electronic health record, and patient portal, as needed to carry out essential job functions  
  • Maintains any required licensure/certification  
  • Demonstrates commitment to agency mission and goals  
  • Abides by corporate compliance program, HIPAA regulations and other agency policies and procedures  
  • Utilizes Patient Portal to access patient information and communicate with patients, as relevant  
  • Plans, organizes, and multitasks  
  • Speaks, understands, reads and writes English sufficiently to carry out all essential duties  
  • Performs other duties as assigned 

QUALIFICATIONS:  

  • High school diploma or equivalent  
  • Fluent in Spanish and English (both oral and written)  
  • Knowledge of medical terminology; insurance plans; appointment scheduling; Electronic Medical Records, preferred  
  • Customer Service experience preferred

To apply for this job please visit neighborhoodhealthsource.org.