Medical Assistant Supervisor

Website Minnesota Community Care

The MA supervisor position supports the Clinic Manager in the care of patients in a culturally diverse population within a clinic setting. The position is responsible for providing clinical oversight and leadership for all Medical Assistant (MA) staff, maintaining the quality and adequacy of MA practice.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for the recruitment, hiring, supervision, development, competency assessment and performance evaluation of MA staff
  • Reviews and approves timecards and coordinates time off requests for MA staff
  • Assists with completion of weekly clinic schedule as delegated by the Clinic Manager
  • Monitors MA staff sick calls daily. Adjusts the clinical and administrative duties of the MA staff to ensure optimal allocation of staff. These tasks include, but are not limited to:
    • Daily provider assignments
    • Preparing/cleaning/sterilizing instruments
    • MA staff cleaning/stocking exam rooms and clinic according to supply list and exchanging sharps containers
    • Documentation of vaccine fridge/freezer temperature
  • Serves as a member of the supervisory team, both as an advocate for MA staff and communicating issues to/from Clinic Manager
  • Partners with Clinic Manager to ensure safety and infection control activities are completed
  • Responds effectively to urgent/emergency situations
  • Performs direct patient care based on clinic needs
  • Provides constructive feedback to MA staff in a manner which facilitates enhanced knowledge, accountability, teamwork, and mutual respect
  • Participates in the development of MA clinical care standards and orients/trains MA staff on standards and provides feedback on adherence to standards
  • Communicates with Clinic Manager regarding general workflow within the clinic and immediately notifies Clinic Manager of urgent concerns during the shift
  • Attends required meetings and participates in committees as requested
  • Plans/executes/leads monthly MA staff meeting in collaboration with Clinic Manager
  • Seek to understand and meet the needs of customers (patients, families, vendors, co-workers, etc.) through respectful, courteous, and culturally sensitive interactions
  • Actively participate and work positively, flexibly, and cooperatively in a team effort within and across departments to accomplish the goals of the organization
  • Know, understand, and adhere to organizational policy related to the patient’s rights for confidential care

Knowledge, Skills, and Abilities

  • Leadership: Demonstrated leadership skills; ability to motivate others and create a team environment. Understand and utilize principles and tools of continuous quality improvement.
  • Commitment to driving diversity, equity, and inclusion
  • Cultural Humility: Knowledge of cultural competency and application thereof to community health activities; ability to relate to people of diverse backgrounds, training, and experiences.
  • Excellent verbal and written communication skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Excellent communication, leadership, and planning skills
  • Ability to adapt to the needs of the organization and employees
  • Ability to prioritize tasks and to delegate them when appropriate

Who We Are

As Minnesota’s largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients = 200% FPL), and un/under-insured (40% uninsured, 45% publicly insured) (UDS, 2020).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.


Required Education and Experience

  • High School Diploma or GED
  • Graduation from an accredited medical assistant program
  • Preferred previous work experience, preferably in a medical setting
  • MA certification (CMA/RMA) preferred
  • Bilingual Hmong/English or Spanish/English preferred
  • Proof of COVID Vaccination Required, Religious and Medical exemption will be considered

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