Health Programs Support Technician

Website Indian Health Board


This position is responsible for supporting IHB health promotion programs through professional communication with patients and staff, organized event planning, and efficient management and analysis of clinical data.


  1. Participates as an integral member of the Health Care Home team; collaborating with appropriate IHB staff, including but not limited to, providers and other medical staff, care coordinators, laboratory, referral specialist, business clerks, etc., to provide seamless patient care.
  2. Collaborates with IHB’s health programs to support patient care with reminder phone calls, letters and text messages using current platforms.
  3. Taking meeting minutes and distributing to applicable staff in a timely manner.
  4. Completes inventory of purchased items on a regular basis for health program supplies and incentives, including clinical diabetes supplies
  5. Support diabetes clinic to include being lead contact for universities, ensuring students complete necessary forms, have accurate and updated log ins, patient materials, tracking signed forms for compliance, etc.
  6. Maintain accurate and current quality measures for team.
  7. Assist in meeting Sage Program requirements and reporting for preventative care, maintaining Sage patient registry and materials for clinic use.
  8. Collect and analyze data from events, leading efforts in program audits.
  9. Act as Kitchen Manager, registered with the State of MN, managing and organizing kitchen duties, providing direction to staff and community on kitchen and food safety protocols, meeting with Minnesota Department of Health on site visits.
  10. Lead class and event preparation, to include menu planning and meal prep.
  11. Work with IHB’s Dietitian to order food and supplies for classes and events, following appropriate purchasing and reconciliation procedures and budget as well as IHB’s Healthy Foods guidelines.
  12. Prepare and store food for classes and events according to health guidelines and kitchen requirements, maintaining organization of kitchen, refrigerator, and pantry.
  13. Work with Health Programs staff to create/update flyers to promote health activities, events, and health education materials.
  14. Collaborate with Care Coordinators and partner with health care agencies and community resources to implement, coordinate and manage all program events (Men’s Event, Women’s Health Day, Winter Event, etc.).
  15. Provide excellent customer service to patients, peers, leadership, and community partners.
  16. Complete and submit all reports in a timely manner, ensuring accuracy and thoroughness (e.g., audits, grant reports, internal reports, etc.).
  17. Perform other job-related duties assigned by supervisor.


  1. Assist in workflow improvement related to job activities.
  2. Attend staff and department meetings.
  3. Take meeting minutes and distribute to staff.
  4. Create documents to improve clinic and patient workflow.


  1. Understand current requirements of grant and funding entity.
  2. Participate in Medical Department planning efforts to meet departmental and organizational goals.
  3. Ability to establish and maintain productive relationships with staff from all IHB departments and community agencies.


  1. Participate in annual proficiency testing to evaluate necessary skills.
  2. Participate in performance improvement evaluations and activities.


  1. Ability to implement projects from start to finish thoroughly completing all phases, meeting deadlines.
  2. Ability to work efficiently in a fast paced environment.
  3. Knowledge of/or ability to be self-motivated to learn basic health screening guidelines.
  4. Knowledge and application of office and clinic procedures.
  5. Excellent people, oral/verbal, and written communication skills.
  6. Ability to type more than 50 words per minute with accuracy.


  1. Associates degree in a health related field, preferred.
  2. Ability to be self-motivated to work efficiently with multiple people on multiple projects, meeting deadlines.
  3. Excel at working in a clinic environment, working professionally with medical providers, clinic staff, community partners and patients; 2+ years’ experience preferred.
  4. Knowledge and respect of American Indian culture and other culturally diverse populations served by IHB.
  5. Must be ServSafe certified or ability to obtain within 6 months of hire.
  6. Reliable transportation, current license in good standing with a good driving record required.

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