Front Desk Receptionist/Scheduler

Website Open Cities Health Center


The mission of Open Cities Health Center, Inc. is to provide culturally tailored primary and preventive health care and related services to all people throughout the Twin Cities metropolitan area. Our goal is to improve the health and wellbeing of high risk and vulnerable populations through the provision of affordable medical, dental, mental health, optometry, and chiropractic care and other support services.


Open Cities Health Center (OCHC) understands that employees play different but equally important roles. Everyone associated with OCHC must recognize the impact their role plays in our overall success. The success and future opportunities for individual employees is built around the overall success of the organization. Every OCHC employee, volunteer, student worker and contractor is to always project a professional image. Our practices remain consistent with OCHC ‘s mission and strategic plan. Because of this, staff, volunteers, and contractors strive to live by our values of:

Diversity Equity & Inclusion

We meet each other’s cultural needs and embrace our cultural differences and create an environment honoring each other’s dignity and contributions.


We create a caring environment that encourages healing, growth, and well-being, and delivers accessible and responsive health care and human services.


We earn the enduring goodwill of our clients, our patients, and their families, and we are accountable and hold ourselves to high standards.

Commitment to Excellence

We support the rapid diffusion of new ideas and new technology and deliver an integrated holistic approach to health and human services.


We treat each other fairly and behave ethically.

Open Cities Health Center is hiring for a Front Desk Receptionist/Scheduler! This is an opportunity to get experience working for a non-profit. Come and join our team! Open Cities is a growing and dynamic community health center who is seeking passionate, motivated, and patient centered Front Desk staff. The Front Desk Receptionist/Scheduler position requires being a team player who is mindful and will treat all patients and employees with dignity and respect. We serve patients from a variety of cultures who come to us as their preferred community clinic, so staff who are culturally competent are essential to our care team. The Front Desk Receptionist/Scheduler is the first and the last person that the patients see when they come to our clinic. It is a critically important position and requires an outgoing, friendly and dedicated personality. Somali bilingual is a plus.

Based on the federal mandate, being fully vaccinated or at least the first dose received is a requirement at Open Cities Health Center.

Knowledge and skills

  • Ability to gather information from a patient in a compassionate, efficient and thorough way.
  • Demonstrates excellent communication skills/both written & verbal and with other staff.
  • Ability to work with people of diverse background and cultures.
  • High School Graduate.
  • Experience in Patient Registration or other equal applicable experience preferred.
  • Medical terminology, medical billing or related experience preferred.
  • Computer skills: proficiency in Microsoft Office Word, Excel and Outlook required


  • In-person greeting of patients and other clients.
  • Answer incoming calls and schedule appointments.
  • Verify insurance and personal profile information with patients in EMR system and update accordingly.
  • Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients and post in the system daily.
  • Maintain orderly appearance of reception and front desk areas.
  • Ensure all patient records are current and updated in a timely manner.
  • Coordinate translators for patients as needed.
  • Patient set-up for the Sliding Fee or a payment plan.
  • Directs patients to a MNSure navigator when applicable

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