Chemical Health Care Coordinator

Website Native American Community Clinic

SUMMARY:

This care coordinator position is funded by State Opioid Response (SOR) Medication Assisted Treatment (MAT) grant to expand access to MAT through outreach and education to support individuals and families in obtaining and maintaining stable housing (e.g., financial support, resources, training), education and jobs, and promote and increase awareness and access to comprehensive health care, case management, and chemical health treatment. This position provides coordination for both the grant deliverables and care for clients. This position is responsible for coordinating key activities including scheduling and tracking events, programming, and awareness campaigns. Tracking partnership building activities and outreach events and materials. The primary responsibility regarding client care is to connect with clients, ensure access to recommended services, make referrals, link to resources and to track/monitor clients at the direction of providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following (other duties as assigned):

Clinical

  • Provide care coordination as recommended by the provider using harm reduction, trauma informed, and strength-based approaches to empower clients in their recovery process and to meet their health care goals.

  • Provide education and awareness material on MAT. Promote MAT and peer recovery services.

  • Work as a member of a multidisciplinary team and collaborates to improve service delivery and streamline referrals.

  • Collaborate with providers on external and internal referrals as deemed necessary (e.g., case management via Behavioral Health Home or Target Case Management) and track and monitor progress.

  • Collaborate with NACC care coordinators to meet the needs of clients, and share resources.

  • Work with the Patient Navagator to refer or complete Screening, Brief Intervention, and Referrals to Treatment (SBIRT; SAMHSA evidence-based practice).

  • Attend multidisciplinary health care meetings with medical and behavioral health providers to develop care coordination.

  • Represent the Red Lake and NACC partnership at external meetings and with partners to maintain seamless referral relationships.

  • Assist clients in crisis with access to timely assessment, intervention and stabilization services.

  • Engage high risk clients and incorporate family members in the development of  individual care plan.

  • Document all service provision and consultation in clients’ electronic medical record as per NACC policy and Procedure

Administrative

  • Review hospital discharge summaries of ER high risk utilizers.

  • Partner with the Patient Navigator to provide education and training on tenant rights and responsibility (track number trained), and support with referral to or completion of benefit applications. Track number of participants housed and who received financial support.

  • Data entry and management of Homeless Management System and utilize Coordinated Entry System to house individuals.

  • Participate in meetings and work groups for quality, care coordination.

  • Participate in and provide staff training and development on substance use services available.

  • Help to assess and evaluate the effectiveness of services received by clients, such as reviewing client service utilization data, assisting in the collection of client satisfaction surveys, and creating and collecting data on service specific client surveys.

  • Assist with marketing and outreach to increase client numbers and establish or strengthen existing partnerships.

  • Provide referrals to partners who provide job search and career development training. Track number that completed GED, training program, and/or gain employment.

  • Assist with procurement process including completing purchase orders, ordering/purchasing supplies, processing invoices, and inventory management.

  • Monitor Grant Work plan; i.e. track deliverables, plan events to increase numbers.   

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

QUALIFICATIONS:

  • Certificates, licenses and registrations required: LADC or UMICAD; must have proof of Current COVID-19 vaccination.

  • Computer skills required: Database Software; Word Processing Software (Word); Electronic Mail Software (Outlook)

  • Other skills required: Must meet qualifations for treatment care coordination per 245G.

COMPETENCIES:

  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation

  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

  • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

  • Continually required to sit

  • Frequently required to utilize hand and finger dexterity

  • Continually required to talk or hear

  • While performing the duties of this job, the noise level in the work environment is usually moderate

  • The employee mustoccasionally lift and/or move up to 5 pounds

  • Specific vision abilities required by this job include: Close vision; Distance vision; ability to adjust focus

Please submit resumes and cover letters to: 

HR@NACC-HEALTHCARE.ORG

NACC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

To apply for this job please visit nacc-healthcare.org.