Website Minnesota Community Care
HealthCare Interpreters act as a communicator and cultural liaison between limited English proficiency (LEP) patients, their companions, authorized decision makers, caregivers, and their healthcare team, providing meaningful and accurate language services that supports effective cross-cultural communication.
Interprets accurately and completely while conveying the content and spirit of the original message, taking into consideration the cultural context in a way that is responsive to the demands of the situation in person, over the phone, and video. Also provides written translation of documents, forms and any other medical related material between the source and target language inversely if able.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Selects appropriate mode of interpreting (consecutive, simultaneous) and conveys the intent tone, style, and language level of the speaker
- Makes appropriate introductions and explains the scope of practice that is receptive to the needs of the situation
- Manages the communication flow in all set-ups to promote direct, accurate and trustworthy interactions
- As a cultural broker, facilitates communication related to cross cultural differences and alerts all parties when a significant linguistic inequality is encountered
- Fluently interprets medical terminology between the source and target language and upkeeps knowledge on medical terminology related to clinical settings, practices, and procedures
- Seeks clarification and takes notes when necessary
- Orally renders sight translation of limited written documents/ forms or any other needed health history information when applicable
- Adapts to the recommended patient plan of care to meet its communication needs
- Ability to read, write and speak source and target languages
- If providing written translation ability to understand the language cultural syntax of a source document while having the capacity to accurately translate it to the target language
Maintains confidentiality and the professional boundaries of a medical interpreter while refraining from giving personal feedback or allowing personal involvement during an encounter by:
- Following the National Council on Interpreting in Health Care (NCIHC) Code of Ethics and Standards of Practice
- Adhering to HIPAA privacy standards
- Demonstrating honest & ethical conduct according to guiding principles
- Diffuses conflicts between all parties by remaining impartial and calm at all times
- Supports patients and their families with access to communication that contributes to their overall patient experience while supporting the organization vision, mission, and values of care
Who We Are
As Minnesota’s largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Approximately 85% of our patients are people of color from Asian, African American, American Indian or Latin@/x communities, and 98% of our patients had incomes below 200% of federal poverty guidelines.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
Required Education and Experience
- Completion of high school or equivalent
- Bilingual Spanish/English required
- Completion of medical terminology course in the state of Minnesota
- 40 hours Interpretation training, college healthcare Interpreting courses or equivalent
- 2+ years of experience interpreting in clinical settings
- Spoken and writing proficiency credentials in source and target languages
Preferred Education and Experience
- CCHI certification desired but not mandatory
Knowledge, Skills, and Abilities
- Commitment to driving diversity, equity, and inclusion
- Excellent verbal and written communication skills
- Excellent interpersonal and negotiation skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong critical thinking skills
- Excellent communication, leadership, and planning skills
- Strong project management skills and experience managing cross-functional relationships and priorities
- Proven strategic agility, ability to succeed in a fast-paced, continuously evolving environment
- Strong supervisory and leadership skills
- Ability to adapt to the needs of the organization and employees
- Ability to prioritize tasks and to delegate them when appropriate
- Thorough knowledge of employment-related laws and regulations
- Proficient with Microsoft Office Suite or related software
To apply for this job please visit www.paycomonline.net.